RingCentral

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3,513 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

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AI-powered communications that redefines customer engagement for modern teams.

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Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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Modern messaging for modern teams

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RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

51 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

0 reviews

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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RingCentral Reviews

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Profile Name
Star Rating
2269
892
186
67
99
Verified User in Computer & Network Security
AC
Software Engineer
Computer & Network Security
Mid-Market (51-1000 emp.)
4/5

RingCX effectively consolidates various customer communication channels into one platform, which is particularly beneficial for software engineers due to its strong integration capabilities with existing business applications. The inclusion of call routing and real-time monitoring enhances visibility into support activities.

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Summarized using AI
Shekhar C.
SC
Shekhar C.
Senior Software AnalystInformation Technology and ServicesEnterprise (> 1000 emp.)
11/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Smart Call Triage, but Watch the Metered Costs

I like how RingCentral AI Receptionist (AIR) understands callers’ natural-language requests, even when they describe issues in rambling, situational sentences, and replaces rigid keypad menus without tedious prompt engineering or heavy administrative work. It answers routine questions from our uploaded knowledge docs, sends direct links or booking details by SMS during the call, and handles concurrent morning spikes without hold latency. I especially value the Skills Management controls for Adaptive and Exact Answers: I can keep everyday FAQs conversational while using exact, word-for-word responses for sensitive steps. When an issue needs a person, AIR passes along the caller’s intent and a concise conversation summary, so callers don’t have to start over. It also helps us handle after-hours calls and filter robocalls. The initial deployment was smooth within our existing RingEX setup, and configuring our numbers, business hours, voice, and call testing took only an afternoon. I appreciate how it connects with Outlook Calendar, Salesforce, our service desk workflows, and SMS, keeping scheduling, caller records, and escalations connected.
Abraham G.
AG
Abraham G.
Especialista en ventasEnterprise (> 1000 emp.)
11/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Quick and secure access, with well-organized teams

I like the RingCX interface. It's a good alternative to Teams and allows me quick and secure access. I like that it groups users and organizes my contacts by teams, making them easy to access. The initial setup was simple and intuitive.

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HQ Location:
Belmont, CA

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What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG