RingCentral

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3,510 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

1,552 reviews

AI-powered communications that redefines customer engagement for modern teams.

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RingCentral Events

1,014 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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RingCentral Video

505 reviews

Modern messaging for modern teams

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RingCentral Contact Center

248 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

51 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

0 reviews

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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RingCentral Reviews

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Profile Name
Star Rating
2269
892
186
67
99
Verified User in Computer Software
IC
Data Analyst
Computer Software
Mid-Market (51-1000 emp.)
4/5

RingCX effectively consolidates various customer communication channels into a single platform, allowing for easy access to call records, conversation histories, and agent activities. Its robust reporting features help identify trends in customer feedback and operational performance, making it valuable for data analysis.

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Summarized using AI
Aliyah A.
AA
Aliyah A.
Public Relations OfficerHigher EducationMid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

RingCX Streamlines University PR Communications with AI-Assisted Organization

RingCX makes the systematic management of the various types of communication received by a university’s Public Relations department much easier. At Rajasthan Technical University, we receive numerous inquiries from journalists, media representatives, students, and parents—especially during events like convocations, examination announcements, admissions, and other academic activities. With the help of RingCX’s communication management and AI-assisted capabilities, we are better able to organize incoming interactions and ensure that relevant inquiries receive timely attention. In particular, the ability to track media-related communication and prioritize important queries is extremely helpful.
Santiago I.
SI
Santiago I.
Gestor de comunicacionesInformation Technology and ServicesSmall-Business (50 or fewer emp.)
11/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Reliable Call Routing That Saves Time, Despite Occasional Misroutes

I liked that RingCentral AI Receptionist (AIR) answered our main phone line right away and routed calls to the right department, so customers didn’t get stuck waiting or wondering who to talk to. It kept working after hours, helping us capture new clients and opportunities instead of sending calls to voicemail, and it meant someone on the team could focus on more strategic work. The calls reached me with clear context, so I knew who was calling and what they needed before I picked up and could get straight to helping them. When I wasn’t available, the summaries were clear and accurate, which made following up easy. I also found it really easy to use as an end user, and the calls worked with our internal phone system or contact center in the same RingCentral environment. It helped save time and money, and it was a lifesaver for us.

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HQ Location:
Belmont, CA

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What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG