RingCentral

Show rating breakdown
3,432 reviews
  • 9 profiles
  • 32 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
Profile Filters

All Products & Services

Product Avatar Image
RingEX

1,517 reviews

AI-powered communications that redefines customer engagement for modern teams.

Product Avatar Image
RingCentral Events

1,003 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

Product Avatar Image
RingCentral Video

505 reviews

Modern messaging for modern teams

Product Avatar Image
RingCentral Contact Center

243 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

Product Avatar Image
RingCX

124 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

Product Avatar Image
RingCentral AI Receptionist (AIR)

43 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

Product Avatar Image
RingCentral Engage Digital

0 reviews

Product Avatar Image
RingCentral Engage Voice

0 reviews

Product Avatar Image
RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

Profile Name

Star Rating

2223
861
186
67
98

RingCentral Reviews

Review Filters
Profile Name
Star Rating
2223
861
186
67
98
Adam H.
AH
Adam H.
Head of Human Resources OperationsMid-Market (51-1000 emp.)
10/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

All Calls, Emails, and Chats in One Screen—with Seamless CRM Screen Pops

The best part is that our team doesn't have to bounce between five different apps anymore. Phone calls, emails and live chats all funnel directly into one single screen. It saves a lot of time and makes sure no customer message gets lost in the shuffle. I also really like that it synchronizes with our CRM. The screen pop actually works; when a client calls in, their account info pulls up right away, so we already know who we are talking to. It cuts out a lot of manual searching. As an admin, making changes in the background is way easier than I expected. If we need to tweak our call routing, update the IVR menus, or change who is in what queue, I can just go in and do it myself without having to submit an IT ticket and wait days for it to get done.
GS
George S.
Database AdministratorSmall-Business (50 or fewer emp.)
10/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Simple UI, Fast Performance, and Deep CRM Integration

The most helpful in RingCX is its simple UI which enables users to handle everyday interactions easily. It deeply integrate with all CRM systems which allows agents to manage calls and messages directly for streamlining workflow. its fast performance enhance operational efficiency with multi channel routing during initial loading.
Tyler Q.
TQ
Tyler Q.
Support Services SpecialistIndustrial AutomationSmall-Business (50 or fewer emp.)
10/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Solid Call Quality and Handy Messaging, but Settings and Reporting Feel Complex

Call quality has been consistently solid, and having messaging right alongside the phone tools makes it much easier to manage support conversations. When a freelancer or client needs a follow-up, I can quickly check who’s available, send a message, or jump on a call without constantly switching between apps. The mobile app has been reliable, so I can stay reachable when I’m away from my desk, and the call history is useful for picking up right where a previous conversation left off.

About

Contact

HQ Location:
Belmont, CA

Social

@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG