ProProfs

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304 reviews
  • 12 profiles
  • 24 categories
Average star rating
4.4
Serving customers since
2009
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ProProfs Reviews

Review Filters
Profile Name
Star Rating
218
73
9
2
2
Verified User
U
Operations
Small-Business (50 or fewer emp.)
5/5

The platform excels in providing exceptional support, with quick resolutions to issues, particularly highlighted by the assistance from a representative named Nitin. A notable improvement was the addition of a feature allowing navigation between quiz questions, which greatly benefits users with neurodivergent needs.

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Summarized using AI
Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
10/19/2026
Validated Reviewer
Review source: Organic

Everything Is Top-Notch and Perfect

Everything is top-notch and perfect!!!!!
Yulija K.
YK
Yulija K.
SaaS Product Growth Marketer Small-Business (50 or fewer emp.)
09/29/2026
Validated Reviewer
Verified Current User
Review source: Organic

Finally, a help desk that scales with us without slowing us down

Honestly the ticket workflow automation is what sold me. We set the routing and escalation rules once and now tickets just land with the right agent, no one has to sit there picking through a queue. I wasn't expecting much from the AI response suggestions but they've actually been useful. It pulls from old tickets and gives you a starting reply, so you're editing instead of typing from scratch every time. And the shared inbox means we're not double-replying to the same customer anymore, which happened a lot back when we were doing this over plain email.

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HQ Location:
Los Angeles, CA

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What is ProProfs?

ProProfs empowers users with a valuable platform to apply knowledge, helping them increase productivity, efficiency and profitability.

Details

Year Founded
2009