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Prodigal

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4.9 out of 5 stars
55 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.9
Serving customers since
2018

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Star Rating

52
3
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Prodigal Reviews

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Profile Name
Star Rating
52
3
0
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Verified User in Financial Services
UF
Verified User in Financial Services
04/24/2023
Validated Reviewer
Review source: Organic

I would recommend Prodigal to colleagues and friends.

|Prodigal
The amount of time saved performing call audits. The time it takes to complete my audits is cut in half.
Rajeesh R.
RR
Rajeesh R.
12/28/2022
Validated Reviewer
Verified Current User
Review source: Organic

"Unlock the Power of Conversations with Prodigal "

|Prodigal
My experience with the Prodigal speech analysis platform over the last year has been excellent, and I am satisfied with its functionality and efficiency. The conversational analysis is made simple with the help of the Prodigal speech analytic platform. Features like topic modeling, keyword recognition, and sentiment analysis are examples of what it can do for conversation analysis. The system also offers helpful visualization tools like heat maps and word clouds for analyzing conversations. The dependability of the system is also excellent. It's been over a year of usage, and I've never had a problem with it. We've been able to better understand our customers' habits and provide better collection service thanks to this new resource.
DC
Donal C.
10/31/2022
Validated Reviewer
Review source: Organic

Easy, Hassel free and a QA Partner that delivers!

|Prodigal
Firstly it is the ease of use; the application is very user-friendly and can be understood/navigated by front-line staff and back-end nerds. It is much easier to use than Call Miner, and as Prodigal does all the heavy lifting (creating scorecards and tags), it does not require much expertise on the user's end. They have a whole suite of products that enhance call centers' ability to improve both the agent's and the customer's experience. Pro-Notes - reduces wrap and allows the agent to focus on servicing instead of updating systems, ProAssist - prompts agents to always ask the right questions and stay compliant and would be fundamental to provide real-time training assist with new hires. - Cant wait to try these out

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HQ Location:
Mountain View, US

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@ProdigalTech

What is Prodigal?

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments.Our advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays.Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Details

Year Founded
2018