Save's time and man power for the QA team

Provided different functionality that helps us to be more productive and resourceful,

I work as a call monitor and use the platform all day every day. The tagging system is perfect for me to be able to filter the calls that I need to listen to, thus saving time and energy. Without it I would be manually weeding through thousands of calls daily. I was even able with the assistance of my Prodigal Team customize the the key words and phrases for each tag to better suit my needs. Any time there is an issue theTeam is quick to respond and correct the problem. I have met and or spoken to over the phone many of the Team members and all have been friendly and very helpful. Having the transcript available with the tags also helps for someone like me who can sometimes just scan the call or go directly to a part of the call rather than listen to the entire call. Over all my exerience has been great and the platform itself is pretty user friendly.