Our conversation compliance reviews used to take 15-20 minutes each. They only take about 5-10 minutes now. We’re moving almost 2-3 times faster, and instead of sampling conversations manually, Prodigal’s AI is analyzing every single conversation for us. Overall, Prodigal helped us improve oversight to get more accomplished with a leaner, laser-focused team.

The Prodigal team is always willing to discuss and work through various requests that we have made of them. My team is ever evolving, and as a result of that, we must ensure that our vendors are able to keep up with the requests that we make of them. We are heavily data driven, and that desire results in our requests for detailed analytics which allows us to properly train and/or make staffing decisions. Prodigal consistently works to satisfy our requests and does so in an efficient manner.

Prodigal is the ideal software for Debt Buyers and Lenders when focusing on collections. It allows seamless flow of data from across the entire agency network to the Debt Buyers / Lenders. They standardize the data available in different formats and add a layer of custom intelligence per agency based on individual agency scripts to help us quickly benchmark our agency network performance. Switching from our old software to Prodigal’s AI was like night and day. The quality of Prodigal’s call transcripts are exceptional and much more accurate than their competitors. This saves a tremendous amount of time when reviewing calls and allows the agencies to focus on true issues, instead of having to sift through false positives. Due to the above, we and our network agencies have greatly reduced time taken on monthly audits and our accuracy with ProVoice has been 98%+ across various parameters.