There are a lot of features I like about prodigal. One thing that made me interested in using it was the script that goes along with the call recording. As a Quality Analyst, one of the challenges I find difficult is understanding or capturing what the agent or the customer stated on the call, especially if there is a connection issue. The script helped me determine the statement provided on the call. We must be accurate in every monitoring, which helped me a lot.

Prodigal is an all-in-one program that will help your agency/firm grow faster than you could have imagined. There are three main programs that we use through Prodigal which would be Pro Voice, Pro Notes, and Pro Assist. As we are in the onboarding stages of Pro Assist, we have confidently rolled out Pro Notes and use Pro Voice Daily. Pro Voice is a great compliance companion that allows communication between yourself and the agents on your floor. With an easy interface it allows agents and supervisor to maneuver through the program efficiently. Agents are allowed to review their own scorecards and calls with silence cut out to improve time for listening. Pro Voice also allows agents to send messages to their supervisors on specific calls, so it cuts out the time it takes to locate the file. Truly was a thought-out program that allows the call auditing process to move in a timely manner. Pro Notes has also been a great addition to our team. We currently are in the testing phase but have 7 total agents using the program. From the beginning we used off the shelf scenarios to generate notes for our agents once they were off the call to represent the conversation. Although the notes were not tailored towards our type of collections, we worked directly with the Prodigal team on creating and updating the noted to where they have been increasingly more accurate. Lastly, working with the Prodigal team has been outstanding. They have constant and great communication with our firm and ensure we are satisfied with the product. They take the time and pay attention to each little detail to tailor our needs for the program. I could not have asked for a better group of individuals to work with!

With Prodigal, our agents can now use ProNotes to focus on doing their job rather than note taking. And importantly, our compliance teams can do higher end work rather than just listening to call after call. With ProAssist, agents can focus on the phone call itself and get prompts to ensure compliance and make the most of their time on the call. It's a real game-changer.