What I've really loved about Planhat is the customizability of the tool, particularly around leveraging its AI capabilities. The research and analysis I'm doing feels unique to our business, not cookie cutter. I've been able to build prompts that surface adoption patterns tied to sentiment shifts, so I can spot risk earlier than a static health score would tell me. That kind of analysis would normally take a data team weeks to scope. Here, I can just build it.

I really like the UI (as compared to Salesforce, which is what we were using before). I really like the automations, and the ability to really customize those with the execute function functionality. The workflow functionality for our onboarding teams has been a really good time saving tool.

I like the constant updates to the platform that allows us to keep pace with an ever-changing technological landscape. I also love the people we've worked with, and how helpful and supportive they are. We're still implementing, and haven't deployed APIs yet, so I know we have a long way to go. The API integrations will make a huge improvement in our practice.