Having all communication with the customer in one spot - regardless if it is Sales, CS or any other department that have communicated. The sentiment score is also a feature I use a lot to review the tone of the communication.

Planhat has been a great platform for our team. The UI is intuitive, and users have found it very easy to adopt. Its integrations with tools like Glean and Salesforce make it especially valuable by bringing our different data sources together in one place. We have yet to encounter a goal or workflow that Planhat could not support natively, which has made it flexible enough to grow with our needs. The Planhat team has also been excellent to work with throughout the process. They are responsive, helpful, and genuinely invested in our success.

I find the user interface to be pretty intuitive, which means I haven't needed any training to use the tool, even as a secondary user. I like that the licensing model allows unlimited users, which is great because it means my team can access it without being limited by licensing. Otherwise, customer success would likely be the only licensed users.