I like that the UI of Planhat is very current and forward-thinking, especially in how they approach automations and AI integrations. I also really like the support experience and the support we get from our Customer Success Manager, it's very helpful.

Flexibility for creating custom workflows and projects with task, AI summaries and AI-enabled workflows, MCP Compared to other front-runner competitors, Planhat gives more value for the features provided.

Having all communication with the customer in one spot - regardless if it is Sales, CS or any other department that have communicated. The sentiment score is also a feature I use a lot to review the tone of the communication.