I like that Planhat positions itself as a data platform, which I find to be a differentiator from other customer success platforms. The Data Explorer in Planhat feels more intuitive and familiar than other similar platforms. Our customer experience teams use Planhat to quickly answer questions, and it helps us target specific cohorts of customers for projects by easily applying filters and surfacing customer lists. I also appreciate the quick and efficient implementation of Planhat, which made the initial setup great.

We’re relatively new to Planhat, but the ease of customization is already a standout. It’s intuitive enough that the team can create their own custom views and make updates without needing an admin's help. It’s removed the usual bottlenecks and let us hit the ground running.

I like that the UI of Planhat is very current and forward-thinking, especially in how they approach automations and AI integrations. I also really like the support experience and the support we get from our Customer Success Manager, it's very helpful.