I find Payhawk very user friendly, well designed and intuitive. I know what to do and where to click without looking at training materials. The AI chatbot answers questions instantly, and I can get in touch with a person at short notice. Employees find it easy to upload receipts, submit claims, get reimbursed and use Payhawk cards, and we’ve never had complaints from our team. I like the ease of paying suppliers, including selecting a batch to pay, and the two-person approval controls work really well for us. The new feature for sending remittance advice to suppliers is fantastic. Payhawk’s cards work well, its cards seem to work everywhere in the world, and its automated supplier payments make our payment runs take a lot less time than the old bank-file process. We’ve used other platforms, but none reached Payhawk’s level.

I get swift access to supplier records, and the process from upload to review to payment is simple. The features are well thought through, and I rarely come across hurdles I can’t cross. The interface is great, and the processes flow logically from submit to review, confirm, and authorise. I also value the OCR because it saves time manually populating expenses.

I like that Payhawk is very easy to use and explain, both for managing credit cards and expense reports, and for those who need to validate at the accounting level. It is intuitive for both users and administration.