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OpenText

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3,149 reviews
  • 206 profiles
  • 167 categories
Average star rating
4.2
Serving customers since
1991
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OpenText Reviews

Review Filters
Profile Name
Star Rating
1897
920
214
59
59
Verified User in Banking
GB
Verified User in Banking
09/01/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Critical for Compliance, But Needs Refinement

I value OpenText Core Content Management for its robust built‑in audit trail and flexible record retention functionality which is critical for our banking compliance obligations. The audit trail logs every view, download, edit, and permission change within the system, offering complete traceability for any document‑related incidents, which helps in our day‑to‑day risk mitigation. Last quarter we went through an official review with our state regulatory audit vendor. A temporary contract worker on our operations team had received folder access to closed‑loan customer records, and shortly before their assignment ended, they downloaded a batch of borrower disclosure files. We did not catch this action right away, and there was concern they might share that sensitive financial information externally. Thanks to the detailed logging inside OpenText Core Content Management, I could pull up the exact timestamps, user ID, and list of every file they had touched. I compiled that report and submitted it directly to our auditor, showed them I had already revoked all leftover system access for that temp worker. That concrete log evidence kept us from receiving a formal regulatory penalty that could have hurt our branch standing. I also appreciate the ability to set automated retention policies, which automatically archive or flag documents based on their legal storage timeframes. Not long ago one of my coworkers tried to bulk‑delete a group of old loan closing files thinking they were past their required holding period. The retention policy triggered a hard block and popped up a warning notice, stopping them from wiping records we still needed to keep for two more years. These features, although not without their drawbacks, notably the configuration complexity, significantly remove compliance risks and support our regulatory requirements.
Verified User in Telecommunications
AT
Verified User in Telecommunications
08/18/2026
Validated Reviewer
Review source: G2 invite
Translated Using AI

Strong SNMP trap processing, but expensive and without a migration path from HP Openview

What I liked best compared to other cheaper tools is the processing of SNMP traps with the distributed agent on the monitored hosts themselves, so the traps didn't have to be sent across the network. And the interpretation of the traps with the Trap to policy function was also great.
A B.
AB
A B.
Data Analyst • Python (Pandas, NumPy, Matplotlib), Excel, Word, Power BI • B.Sc. Data Science Graduate •
08/11/2026
Validated Reviewer
Review source: G2 invite

Simple, Secure File Sharing

What I like best about OpenText Core Share is its simple and secure approach to file sharing and collaboration. It makes it easy to store, access, and share documents from anywhere while keeping important business information protected.

About

Contact

Phone:
+1-519-888-7111
HQ Location:
Waterloo, ON

Social

@OpenText

What is OpenText?

OpenText is a leading Secure Information Management software and services company that provides organizations worldwide with a comprehensive suite of Business AI, Business Clouds, and Business Technology. Its comprehensive suite of software solutions helps businesses across various industries solve complex global problems by delivering innovation in cybersecurity, analytics, content services, business networks, DevOps, IT observability and service management, customer experience, and more. As a result, OpenText solutions provide organizations with the framework to grow, become more efficient, and utilize AI solutions with confidence in a way that’s trusted and secure.

Details

Year Founded
1991
Ownership
NASDAQ:OTEX