Since my last review. one of the features that we requested in the improvements section has now been implemented. The platform continues to be easy to use and just works which is what we need after using alternatives in the past. We have been able to deploy custom scripts reliably to help with onboarding new devices which is not a new feature but something we have recently tried and it works well. I continue to use Ninja on a daily basis and it just works which is a huge positive when working with customers on remote issues.

The UI is very clean and modern. It’s easy to navigate, keeps clutter to a minimum, and makes it quick to train new techs. Deployment is fast thanks to a lightweight agent and straightforward endpoint onboarding. Patch management is also a strong point, with reliable OS and common app patching, plus scheduling and approval controls. Remote access tools are excellent: remote control is smooth, performance is good, and the session features are genuinely useful. Automation and scripting are flexible as well, with policies, scripts, and workflows that help reduce repetitive work. Monitoring and alerts are clear, with sensible thresholds and good visibility into overall device health. Asset and inventory visibility is another highlight; hardware and software inventory is easy to pull for audits and planning. Integrations with ticketing/PSA tools work well and help keep the workflow centralized. Reporting is solid too, with useful built-in reports for patch status, device compliance, and operational metrics. Support has been a good experience overall, with responsive help and strong documentation/community resources, though it can vary by region.

I really enjoy how Ninja simplifies device management. It lets my team and me run automated scripts in a smooth, seamless way, which makes our day-to-day work much easier. The ongoing support has been amazing, and the performance has been far better then other solutions we have used before.