I find NinjaOne easy to use and very user-friendly. It makes patching and updating easy, and helps me manage endpoints. Setup was very easy, and most things work well for me.

The ability to make changes in the background without interfering with the productivity of the use (cmd and PowerShell), access to tools like AD and registry without needing to connect, dark mode

Onboarding was perfect, they reviewed the whole system part by part. There is a lot of cool features you can use to manage your systems and also offer remote help to users. The ticketing system is awesome too. Installs quick and easy on computers and is very lite. Update: We have been using this now for a long time, I am super happy with the features and this has streamlined so many things at work. Ticketing system works flawlessly and makes figuring out who needs help quick and easy. Update 2: Our dedicated account rep scheduled some calls for different features when we had some questions. We got on a call with a pro and sorted it all out. Update 3: Playing with the Apple MDM Stuff now, booked a call with an agent and they showed me exactly how to set it all up, was pretty awesome! Will continue testing.