The ability to make changes in the background without interfering with the productivity of the use (cmd and PowerShell), access to tools like AD and registry without needing to connect, dark mode

Good contacts who respond quickly.

The layout of the platform is clear, user-focused and easy to navigate. The relevant information is displayed, and columns can be easily added and changed depending on your needs. The agent gathers all necessary device data, which is especially useful when a device is offline. Knowing that update and patch management are automated lets us focus on other areas of the business. Being able to quickly connect to end users through their device, including the ability to input administrator credentials when needed, is invaluable.