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MaxContact

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60 reviews
  • 1 profiles
  • 9 categories
Average star rating
4.6
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MaxContact Reviews

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Profile Name
Star Rating
46
13
1
0
0
IQ
IAN Q.
02/25/2025
Validated Reviewer
Review source: Organic

excellent dialer and custoner service

its so user friendly and has great customer support
AaronB .
A
AaronB .
02/24/2025
Validated Reviewer
Verified Current User
Review source: Organic

Excellent

Great software that fulfils all of our contact centres needs. The UI is extremely user friendly, both from the agents POV but also from a managers. The reporting suite is brilliant and allows me to quickly check performance against KPI's and SLA's. The customer service offered by MaxContact is second to none, calls are answered within 1 minute and the support staff are extremely helpful. Would recommend.
Verified User in Financial Services
AF
Verified User in Financial Services
02/21/2025
Validated Reviewer
Verified Current User
Review source: Organic

Solid Platform and support service

The MaxContact application is great for a busy contact center, enabling the advisors to handle multiple communication channels seamlessly. Whilst ensuring managers have the right MI available to manager there teams. The support received is second to none as is the continuous development of the platform with new innovations and products available to help support our operation.

About

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HQ Location:
Manchester, England, United Kingdom

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What is MaxContact?

MaxContact is a customer engagement and contact center solutions provider that offers a comprehensive cloud-based platform designed to enhance customer interactions. Their technology is engineered to optimize outbound and inbound communications, providing tools like predictive dialing, call routing, and customer relationship management integration. MaxContact aims to improve the efficiency and effectiveness of contact centers by delivering features such as real-time reporting, analytics, and AI-driven insights. The company is committed to helping businesses improve customer satisfaction, streamline operations, and achieve their communication objectives.

Details

Website
maxcontact.com