When calling in or logging requests, the assistance is always great, especially when given informative feedback to improve challenges on campaigns.. The detail provided on feedback really helps with feedback to our client and improving processes..

I appreciate how MaxContact gives us the opportunity to connect with more customers, which increases our contact rate and allows more opportunity to convert customers. The time saved from manually dialing these customers lets agents focus on other tasks, nurturing the existing customer base more efficiently. I also like how within each campaign, we can create separate lists with different weighting scores in MaxContact. This feature helps us focus on high converting or newer leads, allowing us to prioritize and convert better quality material. Additionally, the implementation team was helpful during the setup, and the support team has always been very helpful with questions.

Never has black out days so no productive time.