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MaxContact

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60 reviews
  • 1 profiles
  • 9 categories
Average star rating
4.6
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MaxContact Reviews

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Verified User in Insurance
AI
Verified User in Insurance
02/21/2025
Validated Reviewer
Verified Current User
Review source: Organic

EXACTLY WHAT WE NEEDED

There are a number of different parts of Max that I love including the scripting tool, the ability to create bespoke reporting, the automation, The helpful support staff and the user dashboards. However the 3 most important parts are: 1. Reliability - It is never down 2. Simple to use - I am not at all technical and I haven't had any issues using it. 3. Very agile - Making live changes on the fly is simple and causes no interruptions.
ES
Emma S.
02/21/2025
Validated Reviewer
Verified Current User
Review source: Organic

Trusted Dialler Solution

The user experience is easy and the various sections of the platform are easy to navigate.
Verified User in Financial Services
AF
Verified User in Financial Services
02/20/2025
Validated Reviewer
Verified Current User
Review source: Organic

Solid product coupled with solid support

MaxContact is our primary contact medium with customers and since implementing it around 5 years ago has transformed our customer service delivery. The ease of use for our agents is what probably stands out the most, and from a maintenance aspect it is easy to make changes and get what we want from the product.

About

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HQ Location:
Manchester, England, United Kingdom

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What is MaxContact?

MaxContact is a customer engagement and contact center solutions provider that offers a comprehensive cloud-based platform designed to enhance customer interactions. Their technology is engineered to optimize outbound and inbound communications, providing tools like predictive dialing, call routing, and customer relationship management integration. MaxContact aims to improve the efficiency and effectiveness of contact centers by delivering features such as real-time reporting, analytics, and AI-driven insights. The company is committed to helping businesses improve customer satisfaction, streamline operations, and achieve their communication objectives.

Details

Website
maxcontact.com