MaestroQA is a tool for grading tickets; its user interface, which uses few colours, makes it particularly appealing to use. I've been using MaestroQA for the past 2.5 years; first as an agent, monitoring my quality scores, and now as a Quality Analyst, doing all of the grading. It comes with several features that make grading a simple process.

It helps me improve my performance by showing minor details of my work. It gives me amazing experience :)

I like the way they show us the CES and our quality scores on the tickets.