We were looking for a QA Platform that matches the complexity of our B2B SaaS environment, with a goal of facilitating coaching conversations that up-level our Agents. Maestro has been a great partner for these reasons and more: • Seamless integration with Zendesk, including rules to include/exclude certain tickets based on Zendesk attributes • Ability to manage multiple rubrics/create new ones that are robust enough to match our scoring criteria • Calibration tool allows managers/peer scorers to stay aligned • Implementation was organized into logical steps and we felt very supported, meaning we hit TTV on our desired timeline

MaestroQA is a tool for grading tickets; its user interface, which uses few colours, makes it particularly appealing to use. I've been using MaestroQA for the past 2.5 years; first as an agent, monitoring my quality scores, and now as a Quality Analyst, doing all of the grading. It comes with several features that make grading a simple process.

It helps me improve my performance by showing minor details of my work. It gives me amazing experience :)