I like that MaestroQA help me to give a deeper understanding of my performance so that I can work hard to get my scores up. Further, it gives me direct feedback from my quality analysts.

The best thing about MaestroQA is its interface, which has a basic colour combination of blue, black and white, making it highly appealing to the eye. The graphs that show the performance of the QA scores make it a great tool for analysing the agent's performance.

We were looking for a QA Platform that matches the complexity of our B2B SaaS environment, with a goal of facilitating coaching conversations that up-level our Agents. Maestro has been a great partner for these reasons and more: • Seamless integration with Zendesk, including rules to include/exclude certain tickets based on Zendesk attributes • Ability to manage multiple rubrics/create new ones that are robust enough to match our scoring criteria • Calibration tool allows managers/peer scorers to stay aligned • Implementation was organized into logical steps and we felt very supported, meaning we hit TTV on our desired timeline