It's something I use every day because it's something very easy to use and to apply to my work--plus everything the program offers makes it easier on me as an agent because of how I am able to see where I went right in my interactions, and where I can grow as an agent. It also does not hurt that I have not had to call customer support for anything

Rubrics are very customizable. Reports are easily generated!

Maestro is the best for productiveness in the work field. It is very easy to maneuver and great for feedback