As we proceed with our migration to OAI, we've observed that Maestro continues to offer certain functionalities that are not yet present in the newer platforms. This insight is critical for our transition planning.

The breakdown of the information that is being provided

It's something I use every day because it's something very easy to use and to apply to my work--plus everything the program offers makes it easier on me as an agent because of how I am able to see where I went right in my interactions, and where I can grow as an agent. It also does not hurt that I have not had to call customer support for anything