I like LaunchBay because it's lightweight and easy to set up templates and automation. The white label features are great too, allowing us to present a bespoke and custom solution without needing to build it ourselves. It serves as a great extension for our business presentation. The initial setup was very simple, with most things being self-explanatory, though the team helped us through what we couldn't figure out.

I really like that they're very friendly. For example, our customer success person and the onboarding person are really easy to go through. They solve problems easily and help us with feedback and setting up. We really like the white labeling and everything that they allow us to do; it's like an all-in-one solution for our clients. I also really like the recently updated UI/UX design on the platform. The initial setup was great and totally easy; even during the trial period, I could set it up with just their videos and a couple of explanations. It's really intuitive.

LaunchBay has helped us to structure our customer onboarding process. It was very easy to implement a customer portal that includes all of the onboarding tasks. LaunchBay has helped us to work more efficiently and increase the speed of onboarding. Our team uses it to onboard multiple clients through many detailed steps every week. We have used the Zapier integration to automate the creation of portals from our CRM. LaunchBay Customer Support helped us check our implementation and have been responsive and helpful for all of our questions.