I like that LaunchBay is really user-friendly. Our client seems to enjoy using it, and it makes it super obvious to them what they're working on, what we're working on, and what's been completed. We’ve just recently started using it with them, and so far, they haven't had any problems navigating. LaunchBay is pretty straightforward, which definitely made us more eager to use it with clients since we want to make sure that not only we can use it, but also it's something that our clients find easy to use. Within the platform itself, it was very easy to set up. I liked how we could brand it and make it look nice for our clients. The customer service has been awesome, and the platform itself, I could see it being largely super useful for us in working with clients.

I like that customers can easily be informed about what is going on in their project. It's one location where we all can look to see what our tasks are, to assign tasks, and to let the customer know where the project is.

I use LaunchBay for both client and internal tasks to make our workflows more efficient. I appreciate how it keeps us out of emails and notifies customers as the project progresses. The onboarding process is very personable, and our onboarding specialist was able to create custom process workflows for us. Although learning any new software takes time, the onboarding team is a great benefit.