Lattice has become an integral tool for our team. The AI functionality has been a real game changer, especially when it comes to performance reviews. I love how it brings together one-on-one notes, feedback, and updates in one place, which makes it much easier to write reviews or spot performance trends without digging through scattered notes. I also appreciate how it surfaces themes and insights—those prompts help leaders feel more prepared to have meaningful conversations with their teams. The customization options in engagement surveys stand out as well; we can make sure the tools align with Turo’s specific needs, and that’s helped us transition smoothly to our operating principles. Customer support has been fantastic, too. Whenever we’ve had questions about features or needed help—like setting up a sandbox or creating feedback templates—the team has been quick to respond and genuinely helpful. Having access to resources, best practices, and even opportunities to connect with Lattice’s own people team has been invaluable as we work toward fostering a high-performance, feedback-driven culture. Overall, it truly feels like a partnership.

Lattice has made performance management a lot easier for me. I find it straightforward to configure and build performance reviews, set them up so teammates can complete them easily, and help managers finalize review packets and have review conversations. The calibration process is easy and straightforward, and it helps us ensure we're being equitable across teams without building complicated spreadsheets. Configuring reviews and calibrating have both saved us a lot of time. I also find it easy to set and manage department and individual goals throughout the year, and I like that goals can integrate directly into performance review questions. The integration with Paycor works really well, and the initial setup was very easy.

What I like best about Lattice is how it centralizes everything for performance management and employee development. The integration of tools like OKRs, one-to-ones, feedback, and growth tracking helped us pull a lot of things into one place. We push a lot on transparency, this has helped with that.