JourneyTrack gives our team a user friendly tool to build collaborative customer journey maps we can easily share at all levels of the company. Having built numerous maps over the last two years with JourneyTrack has put us well on our way to achieving an Atlas of maps for strategic decision making and prioritization efforts. In the past, whether our team led a customer jounrey mapping effort or one was started and built elsewhere within our large organization, it was either a powerpoint presentation saved on someone's drive, or a sharepoint site, but we lacked the connectivity of the micro-journeys. JourneyTrack has solved that for us and has been one of the better software investments we've made from a customer experience standpoint.

It is easy to use, and visually shows the journey map of our ideal client

The customer team is diligent with collecting feedback and making enhancements. Easy to use and get set up.