Overall I love this tool, it allows to store journey and personas in one place. It is pretty easy to use, the sharing and workshop functionalities make it easy to share with stakeholders.

JourneyTrack was simple to implement and is intuitive to use, including by remote workshop participants who are given a link to participate. Our favorite feature is the ability for all workshop participants to score each journey step (satisfaction x importance): this allows the pain points to be easily prioritized and for the participants to truly own the results of the journey mapping work. This has given our journey maps credibility and they have been used as evidence to make impactful changes. Our second favorite thing with JourneyTrack is how easy it is to communicate with customer support. In fact, we've suggested several enhancements that were eventually implemented. And we are regularly asked for our feedback (customer experiences first!).

Able to keep all Journey Map related data in one place. Easy to create and distribute a map. Keep track of all the action items generated