JourneyTrack Journey Impact is exactly what our team needed to show how the research team goes from insights to actionable recommendations to Jira tickets to impact to our metrics including CSAT, NPS, and Revenue. We are now using this feature alongside their new feature that allows us to tag insights to journeys to trace it back to impact. Journeytrack is easy to use and their onboardiing is straightforward. We use JourneyTrack across teams that service different stakeholders in the organization. We use JourneyTrack to run workshops on a weekly basis. This feature alone has made the investment in this product worthwhile as we are able to turn a workhop into a journeymap quickly without spending endless hours synthesizing data. Their DEI feature is helpful for all our inclusivity work. Last, their customer support is really amazing. JourneyTrack is so easy to implement. We were able to get the Jira and Qualtrics integrations up and running in less than an hour. 5 stars team JourneyTrack. I wish there would be more SaaS solutions that cared about their clients like you do. You make it easy to do business with you.

I like how easy it is to learn and navigate. The templates are beneficial, and I appreciate the clear visualization of the customer path. The workshop feature was perfect for our team to have a meaningful conversation about the customer journey and how to improve areas where we're currently losing them. As a SaaS product, implementation is super easy, and the customer support team is readily available, helpful, and friendly on the rare occasions I've needed them.

JourneyTrack is a great collaboration tool - it allows various teams to work simultaneously on projects within defined parameters. The workshop tool is excellent for not only documenting the current state but also brainstorming future state solutions. The process is democratized by giving all stakeholders a voice and a vote - it is so important to ensure diversified points of view in how users engage - the more input, the better! Being able to create an insights-driven journey map with the click of just one button once the workshop is complete is an incredible time and money saver. The insights hub allows for easy storage and sharing of insights across teams, which helps reduce duplicative efforts. The tool is also great for measuring impact over time. I like how I can customize what is measured based on what’s important to my organization.