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Helpmonks

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26 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2013
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Helpmonks Reviews

Review Filters
Profile Name
Star Rating
15
10
0
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1
JT M.
JM
JT M.
09/24/2020
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Helpmonks

Helpmonks allows our team to easily communicate
Verified User in Consumer Services
AC
Verified User in Consumer Services
09/24/2020
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Performance seems to be improving and our tech support is quick to acknowledge receipt of an email..

I like having the dashboard all on one screen so that you know if you need to go into that certain inbox to check emails. I like that owners can assign noted to me and I will see them easily. Draft typed messages are saved automatically - I find this super useful.
Verified User in Financial Services
AF
Verified User in Financial Services
09/24/2020
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Perhaps our use case is wrong, but I just don't like Helpmonks very much

We use helpmonks for a tech support helpdesk system. I don't like it for this purpose. I'd rather we just used google groups. The primary advantage to it is that it's an archive of all the work that's been done.

About

Contact

HQ Location:
Syracuse, New York

Social

@helpmonks

What is Helpmonks?

Helpmonks is a powerful email collaboration tool designed to help teams manage their email communication more effectively. It provides an all-in-one email management platform that enables users to view, assign, and track emails, ensuring that nothing slips through the cracks. With Helpmonks, teams can collaboratively work on their email responses, share emails among team members without forwarding or CC'ing, and have centralized conversations. This tool is particularly useful for customer service, sales teams, and any organization that manages shared email accounts like support@ or info@.

Details

Year Founded
2013
Website
helpmonks.com