It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories.

- there is no limit to the number of users of the shared mailbox; - it is possible to keep conversations about emails separate from the response given to the customer; - allow managing access permissions to the mailbox (avoiding providing the mailbox password to external collaborators); - it is easy for collaborators to use; - it is possible to have control of multiple shared inboxes (info@zzz.com + sales@yyyy.org + etc.) on the same access panel; - fast and available customer support.

This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help. Anything needed, just reach out and they listen. They are constantly adding plug ins and additional options. The automated Rules where you can basically make your inbox as clean as possible, assign to the correct person, add a label and whatever you can think of. They are very transperent, Helpmonks has a public Trello board where you can see what they are working on, you can vote on add ons and features, you can see what they have done and when.