We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible response times, often minutes during normal business hours. I am also a big fan of Helpmonk's pricing model. We have tried a number of similar products here at The Clunker Junker, and nearly all of them charge a monthly fee per agent. Helpmonks, however, charges a fee per mailbox which makes a lot more sense for our needs and keeps costs low. I admit I haven't utilized every new feature Helpmonks has implemented in the last couple of years, but the core inbox sharing feature has become vital to our customer support workflow.

I like how Helpmonks allows for multiple email addresses to come into one inbox. This makes it easy for our team to work out of one inbox.

I like the option that allows us to label and makes it easy to search for specific emails.