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HelpHero

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18 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2019
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HelpHero Reviews

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Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
05/27/2020
Validated Reviewer
Verified Current User
Review source: Organic

Easy-to-use onboarding at a great price

I am the Product Experience Manager for a pretty complex product. I was expecting to spend a lot of time getting setup with HelpHero but it took me about 10% of the expected time to get things up and running. Whenever I hit stumbling blocks, the guys were on hand to help me out. It looks incredibly professional and is far more customisable than I expected.
Alen M.
AM
Alen M.
05/13/2020
Validated Reviewer
Verified Current User
Review source: Organic

Absolutely In Love with the Product.

The fact that we don't need a developer to manage tours. once you implement the snippet of code, the easy to use Chrome Extension lets you build Tours with no need for additional coding. It lets you also manage different tours for different user types like clients vs managers.
Chris O.
CO
Chris O.
Strategy and Sales at Photon Factory Development & Design Inc.
02/20/2020
Validated Reviewer
Verified Current User
Review source: Organic

Very intuitive but with a ton of power under the hood!

What first attracted me to HelpHero was their pricing. It's the only tool on the market that has reasonable, sane pricing for small business/budgets. That said, I wouldn't have used it if it wasn't easy to set up and use. Integration only requires a couple lines of code. Building the product tours is incredibly easy, but it's got every feature I was looking for like checklists, multi-page tours, branching logic to show/hide steps of the tour. Very powerful. I could go on all day. Finally, customer support is top notch!

About

Contact

HQ Location:
San Francisco, CA

Social

@GetHelpHero

What is HelpHero?

HelpHero is a software solution designed to enhance the user onboarding experience across various web-based applications. Offered at https://helphero.co, HelpHero provides tools for creating interactive and engaging user tutorials without the need for coding. The platform aims to streamline the user onboarding process, helping businesses reduce churn and improve user engagement by guiding new users through the features and functionalities of their software products.HelpHero's features include customizable onboarding tours, user-specific targeting, analytics to track engagement and effectiveness, and integration options with existing services. It is designed to be easy to implement and manage, providing a user-friendly interface for creating step-by-step guides that can boost proficiency and satisfaction among new users.Ideal for SaaS companies and web app developers looking to improve product adoption, HelpHero offers a seamless way to help users understand and navigate software, increasing the likelihood of their success and long-term use.

Details

Year Founded
2019
Website
helphero.co