Happy Signals gives us the ability to monitor, track and measure the impact of the improvements we make to our environment and how our employees react to those changes. Our employees are responding well to the ability to score IT and give us feedback as it relates to both Incidents and Requests, this feedback has allowed us to fix systemic issues that previously we were unaware of or not aware of the scale of the issue and so could reprioritise our staff and budget

I think the real-time portal view of our customer satisfaction is the most important part of this service. It is easy to follow from many different angles and point of views, how our situation is developing and what and where are the possible deviations. Then another part is the data that it is collecting in general and all possibilities for using it. The data is really valuable for us! In addition to the data, we have enjoyed HappySignals' personnels' support towards our need. Our joint workshops have been very helpful and insightful, bringing new ideas and supporting our general point of view of the importance and meaning of user experience.

Ge vendor engagement from our account team who earnestly want to see us succeed.