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Gorgias

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4.6 out of 5 stars
582 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

433
128
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
433
128
17
2
2
Viviana G.
VG
Viviana G.
08/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

Gorgias Keeps Our Customer Support Organized and Highly Customizable

|Gorgias
I use Gorgias daily to manage our customer experience, and my favorite part is having everything in one place. We handle a high volume of customer questions across email, social media, SMS, and other channels, so being able to see the customer's history and order information directly within the ticket makes a huge difference. I also really like how customizable it is. I use macros, tags, rules, reporting, and automations constantly, and we've been able to build workflows around the specific needs of our business instead of having to work around the platform. The reporting is especially helpful for me as a CX manager because I can track things like ticket volume, response times, CSAT, channels, and contact reasons.
Kristen M.
KM
Kristen M.
08/17/2026
Validated Reviewer
Verified Current User
Review source: Organic

Flexible, AI-Powered Support That Streamlines Multichannel Customer Care

|Gorgias
What I like best about Gorgias is how much flexibility it gives us to customize the platform around our specific Customer Care needs. We can manage multiple communication channels in one place, create efficient workflows and automations, and use AI Agent to provide customers with faster, more consistent support. It has helped our team work more efficiently while still delivering a personalized customer experience.
Ren F.
RF
Ren F.
VP of Customer Experience at TUSHY
08/14/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Empowering Customer Support with AI & Seamless Growth

|Gorgias
I really like that Gorgias has been consistently useful rather than getting bloated over the years. It provides our customer experience team with clear visibility to address root problems instead of just handling repetitive tickets, which has resulted in a sustained reduction in volume. The AI shopping assistant and other AI tools like Gaia are exciting because they've shown us that customer support can be a revenue driver instead of just a cost center, and we can do it in-house without agencies or extra SaaS. These tools work straight out of the box, which has led to other departments in our company starting to adopt Gorgias as well. Additionally, the setup was easy and integrated well with Shopify, which was a big plus for us.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com