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Gorgias

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4.6 out of 5 stars
565 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

418
126
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
418
126
17
2
2
Luis S.
LS
Luis S.
04/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Effortless Customer Service Consolidation and Automation

|Gorgias
I use Gorgias as our first touch for all customer service inquiries across phone, text, email, and chat, and I love how it consolidates everything into one place. The feature that allows us to maintain a common thread between all inquiries from a person is particularly helpful. Its easy integration with Shopify is a huge plus, letting us pull up orders and issue replacements when necessary. The ease of setup and automation is impressive, allowing us to automate a lot of the FAQs so we can focus on more detailed questions needing extra care. Overall, Gorgias makes a huge difference and saves us a lot of time.
Rolando M.
RM
Rolando M.
04/28/2026
Validated Reviewer
Verified Current User
Review source: Organic

User-Friendly Platform That’s Very Easy to Use

|Gorgias
User friendly. Very easy to use platfform.
Jennifer S.
JS
Jennifer S.
04/28/2026
Validated Reviewer
Verified Current User
Review source: Organic

Incredibly Easy to Learn and Great for Assigning Emails

|Gorgias
Gorgias is incredibly easy to learn and use. I also like being able to assign emails to different people, and then toggle back and forth depending on who’s responding.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com