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Gorgias

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4.6 out of 5 stars
582 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

433
128
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
433
128
17
2
2
Verified User
G
Verified User
08/20/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Seamless Shopify Integration with Stellar AI Features

|Gorgias
I really like the integration with Shopify, which allows our agents to work directly in Gorgias without having to navigate to Shopify. The reporting feature is another aspect I value, as it helps us stay on top of important metrics. I also appreciate its AI capabilities, which enable us to automate customer interactions, thus reducing staffing needs and providing prompt service. Additionally, the initial setup of Gorgias was very easy, and their team was very supportive and helpful, which made the transition smooth. We are very happy with the support we receive from their team.
Alec D.
AD
Alec D.
08/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Improved UX and AI Capabilities That Make Agent Work Easier

|Gorgias
Constantly trying to update and improve. Making my and my agents lives easier with improved UX designs and also AI capabilities.
Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
08/19/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

All-in-One App Visibility and Strong Performance in Gorgias

|Gorgias
I like the best about gorgias is that I can view different apps all inside gorgias. The platform itself usually performs well with no major issues. Support after onboarding is limited and slow to get back to you. Once I waited 6 days for a reply.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com