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Gorgias

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4.6 out of 5 stars
565 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

418
126
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
418
126
17
2
2
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
05/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Gorgias Keeps Our Customer Support Fast, Organized, and On-Brand

|Gorgias
Gorgias is helpful for the RajaniMD team because it keeps customer support organized, faster, and more consistent. It lets us use approved macros for common questions, maintain the RajaniMD brand voice, and quickly handle order, shipping, return, product, promo, and account-related issues in one place. The range of integrations is very helpful. Our support person, Hannah, is also very knowledgeable and helpful. The AI has made our CS team more agile and available for real issues.
Verified User in Retail
UR
Verified User in Retail
05/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Streamlined Support with One Inbox and Smart Automation

|Gorgias
Gorgias has made our customer support workflow much more efficient by bringing all channels into one inbox. The ability to automate common responses, tag conversations, and access customer/order data instantly has saved our team a lot of time and reduced manual work.
Verified User in Retail
UR
Verified User in Retail
05/01/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Streamlined Ticketing and Response Times Built for Customer Service Teams

|Gorgias
It’s clearly built with customer service teams in mind. It simplifies workflows by making it easy to file conversations and tickets in the right place, and it also helps the team manage response times more effectively.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com