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Gorgias

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4.6 out of 5 stars
565 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

418
126
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
418
126
17
2
2
Verified User in Food & Beverages
AF
Verified User in Food & Beverages
02/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Seamless Tech Stack Integrations

|Gorgias
Leader in the industry for ease of use and integrations with tech stack for the most comprehensive helpdesk solution in my opinion
Verified User in Retail
AR
Verified User in Retail
02/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Streamlined Support with Gorgias: One Inbox, Powerful Automation, and Shopify Integration

|Gorgias
Gorgias has streamlined our entire support workflow by centralising email, chat, and social tickets into one view, while its automation rules, macros, and Shopify integration save us hours each week and let the team focus on higher-value customer interactions instead of repetitive admin.
Verified User in Manufacturing
AM
Verified User in Manufacturing
02/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Essential Analytics with Room for UI Improvements

|Gorgias
I like the analytics most, as it gives us upfront data on where we can improve. It makes Gorgias valuable because it allows us to see how customer service outreach is growing, how often customers ask about the same issues, and overall how quickly and efficiently we are answering customer service tickets. There was also an easy setup process.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com