Flip
18 reviews
- 1 profiles
- 5 categories
Average star rating
4.7
Serving customers since
2015
Flip Reviews
MF
Michael F.
Senior Director of CX and Vendor RelationshipsMid-Market (51-1000 emp.)Flip your KPI's when you partner with FlipCX to achieve amazing results
I love that Flip enabled us to automate 35% of our call volume while maintaining a polished, expert customer experience across four distinct brands. The partnership has been collaborative—Flip’s team worked with us iteratively, supported our specific workflows, and truly invested in our success. The ability to codify deep product knowledge, reduce abandonment rates from 20-30% down to 3-4%, and improve both customer satisfaction and agent morale has been game-changing. The system is flexible, allows us to control rollout pace, and continuously improves as we add new workflows.
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)Flip is the backbone of our intentional, effortless phone support
I love that Flip automates 75% of our inbound calls and covers over 95% of customer intents, letting us handle high-frequency, time-sensitive requests like order cancellations, returns, and missing deliveries without overwhelming our team. The onboarding was seamless, it's easy to make changes, and I never feel like I have to babysit the system. Flip brings consistency and reliability to our CX, especially during peak periods.
MW
Max W.
Sr. Director, Customer ExperienceMid-Market (51-1000 emp.)Flip Transformed Our Holiday Customer Service Experience
I love how Flip handled our massive surge in call volume during the holidays, preventing us from ever needing to shut down our phone lines again. The integrations with our helpdesk and Shopify are seamless, allowing for automated tracking info and even post-purchase discount code applications. Setup was quick and smooth, and the support from the Flip team made us confident to launch right before Black Friday.
About
What is Flip?
Flip is a company that specializes in enhancing customer experience through voice automation technology. They focus on enabling businesses to automate routine customer interactions with the aim of improving efficiency and reducing operational costs. By leveraging natural language processing and artificial intelligence, Flip provides solutions that allow customers to navigate services and resolve inquiries via automated voice systems smoothly. The company targets industries with high call volumes, such as retail and logistics, to streamline communication processes.
Details
Year Founded
2015
Website
flipcx.com