Feefo only takes reviews from verified customers which offers greater trust to those seeking to read reviews before purchasing. We've also found that, because of the way they collect reviews, we're better able to get product specific reviews vs other options. Our account managers provided excellent onboarding and continue to respond promptly and helpfully to all queries and challenges that we encounter. The interface is easy to use and the reporting, especially the AI summaries of key themes, are user-friendly.

I like that Feefo helps us collect customer reviews in a trustworthy way. I know our reviews are verified and they're from real people. I like the fact that it's recognized as a brand that is all about trust, so when you see a Feefo review, you know there's a human behind it and not a bot.

Feefo only work with verified customers, so you know you are getting genuine feedback from customers, which is very important for our brand. You know that the responses you are getting are genuine and trustworthy. The platform continues to improve (the recent brand refresh and updated widgets have been a great introduction), and that has helped improve the performance of the reviews on our website as more customers are interacting with the widgets to support their buying decisions. They continue to innovate and are always open to conversations around new integrations we are interested in. The technical support is great, and there has been a noticeable improvement in the customer success team in the last couple of years. We work with James Hanson, who has been fantastic in understanding our brand and challenges, and is always proactive in suggesting new ways we can improve our performance. They are well priced in the market and keen to work with you to get the most out of the platform