What I like most is how easy Feefo is to use, and the way it lets us capture private feedback. We also really appreciate our Account Manager, Jan, and the fact that Feefo supports the businesses it works with, not just the customer.

One of the greatest benefits of Feefo's verified review platform is the confidence it gives us that the feedback we receive comes from genuine customers who have travelled with us. That authenticity provides meaningful insight into the experiences our customers have throughout their journey, allowing us to celebrate where we consistently deliver outstanding service while also identifying opportunities to improve. The platform enables us to listen to our customers at scale. Whether the feedback relates to our sales consultants, booking process, customer service, resort partners or golf courses, every review provides valuable intelligence that helps us refine our products, improve processes and enhance the overall customer experience. Importantly, it also allows us to recognise and celebrate colleagues who consistently go above and beyond for our customers.

Feefo has worked well for us because only verified customers are able to submit a review. This gives Feefo an authenticity to the submitted reviews that their main competitors lack. We are able to setup up multiple campaigns for both the booking process and the client holiday experience which gives two opportunities for a review to be returned. From a marketing perspective the system gives us all the tools we need to communicate our Feefo score on our website and supporting media. We have achieved Platinum status with Feefo which is a fair reflection of how our customers feel about us, and again this is because all of our reviewers must have travelled with us and experienced our full service. The Feefo helpdesk system is very prompt, we have an account manager who we have regular meetings so the support is excellent and always there when you need it. We have been a Feefo customer for many years now and it has been a great success.