Enghouse Systems
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Lifesize delivers video conferencing that’s as easy, as lifelike and as remarkable as meeting in person. From delivering the world’s first high definition video conference in 2005 to introducing the first cloud video conferencing solution to provide a connected experience across devices and meeting rooms, Lifesize addresses organizations’ demand for high quality and reliable video that is affordable and simple to use.
Enghouse Interactive specializes in software and services designed to transform contact centers (including work from home agents) into a growth engine for businesses globally.
Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.
Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights. Key Features and Functionality: - Enhanced Reach: Employing various data collection modes allows access to a broader and more diverse audience, facilitating comprehensive insights across different demographic groups. - Time and Cost Efficiency: The platform enables efficient resource allocation by selecting the most cost-effective and timely data collection methods tailored to specific project needs. - Optimized Response Rates: Offering multiple engagement options caters to individual respondent preferences, resulting in higher participation rates and more complete datasets. - Reduced Non-Response Bias: By providing various modes of participation, the platform mitigates non-response bias, ensuring a more representative sample and accurate insights. - Deeper Insights: Combining data from different collection modes captures unique perspectives, leading to a more profound understanding of complex issues and consumer behaviors. - Real-Time Monitoring: The platform offers real-time tracking of survey progress, response rates, and data quality, allowing for prompt adjustments to enhance data collection processes. - Improved Data Quality: Utilizing multiple data collection methods enables data triangulation, cross-referencing responses to validate and enhance data accuracy. - Geographical Coverage: The platform ensures comprehensive data collection across various regions, reducing bias from localized responses and providing a more accurate representation of the target population. Primary Value and User Solutions: The Multi-Mode Data Collection platform addresses the challenges of modern data gathering by offering a versatile and efficient solution that adapts to changing communication trends and respondent behaviors. It empowers organizations to make informed decisions based on high-quality, representative data, ultimately leading to more accurate insights and strategic advantages in market research and political polling.
Vidyo pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets, smart phones, PCs, Macs, room systems and telepresence installations that interoperate with legacy H.323 and SIP endpoints. Vidyo’s infrastructure makes it a leading provider of affordable cloud-based video conferencing technology. The VidyoWorks™ platform allows solution providers to integrate high quality visual communications into their applications, leveraging H.264 Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology
Lifesize CxEngage cloud-based contact center enables customers from SMB to enterprise to deploy office-based and virtual agents globally, with powerful queuing, routing, and reporting features.
Vidyo Platform is a Communication Platform as a Service providing cloud based APIs and SDKs to enable one to one and multiparty video chat in web, mobile and native apps.
Eptica is the leading European provider of multi-channel customer interaction software. Eptica allows more than 280 companies to deliver consistent, managed service across all channels (web, email, chat, fax, letter and SMS). These web based applications enable dramatically improved customer experience and business effectiveness.
For Telecom Industry only: Enghouse's Revenue Management Suite effectively consolidates Rating, Billing and Customer Care of mobile services together with full life-cycle management into a complete, end-to-end MVNO Revenue Management solution.
Enghouse Systems Reviews
Vaijnath K.
Sr. ManagerFarmingMid-Market (51-1000 emp.)Highly Reliable Video Communication with Easy Setup
Krous S.
Mid-Market (51-1000 emp.)Centralized Customer Insights with Reliable Performance
Aniket S.
Small-Business (50 or fewer emp.)High-Quality Video Tool for Client Meetings
About
What is Enghouse Systems?
Enghouse Insights is part of Enghouse Systems Limited, a publicly traded global provider of enterprise software and services listed on the Toronto Stock Exchange (TSX: ENGH). Enghouse Systems serves organizations across multiple industries through specialized software businesses, combining the resources of an established technology group with expertise in the markets its solutions support. Within this group, Enghouse Insights focuses on technology that helps organizations conduct research, understand their audiences and turn feedback into informed decisions. Its research offering centers on Survox, a survey research platform supporting telephone interviewing (CATI), automated voice surveys (IVR), online surveys (CAWI) and multimode research. Enghouse Insights serves market research agencies, polling organizations, research call centers, academic institutions and enterprise insights teams. These organizations need to reach respondents, manage complex fieldwork and produce useful findings while maintaining control over research operations. Through Survox, Enghouse Insights connects survey programming, research dialing, sample and quota management, interviewer productivity, data collection, reporting and analysis. The platform supports applications including market research, political polling, public opinion research, customer experience measurement and longitudinal studies. Professional services and technical support help customers implement and operate research workflows suited to their requirements. Enghouse Systems acquired Survox in 2017, bringing its survey research technology into the wider Enghouse group. Today, Enghouse Insights combines this specialized research expertise with the backing of a global enterprise software organization. Its focus is on giving researchers the flexibility to reach audiences across channels, the visibility to manage studies effectively and the tools to translate responses into actionable insight.