We sought out a program that could help distribute work across all of our employees, and were recommended Emailgistics, as it easily added to our current Outlook. It has definitely helped create an efficient and simple way to keep workload even across the board and also give us the ability to track data based on emails in / out.

We no longer have to monitor and manually disperse emails when a Team Member is out. Emailgistics assigns emails equally to a designated back-up Team and will assign emails within a conversation to the person it was originally assigned to. You can track the history of an email and easily re-assign them if needed. We are confident our customers are being taken care of when someone is out of office.

Our group used to be 10 business days behind on email responses. We were relying on an inefficient distribution list for 12 people, which meant every incoming email required someone to reply “I got this” to avoid duplicate work—leading to even more clutter. We had tried a shared mailbox before, but it kept crashing every two weeks due to our high email volume and user traffic. Since switching to EmailGISTICS, everything has changed. It removed all the manual steps we were juggling, and the shared mailbox no longer crashes thanks to its archiving system. We can now: - Route emails to specific folders using keyword triggers - Set limits so folders aren’t overwhelming - Prioritize urgent messages - Assign tasks clearly without extra back-and-forth Our response time is now same-day. Customer service is super fast and helpful. Since we were already useing Microsoft for emails the integration & implementation was an easy change for our group. EmailGISTICS has been a game-changer for our team, and we’re actively recommending it to other departments within the company.