It’s great for distributing emails in a shared mailbox so the workload stays balanced. Everything feels very organized, and finding specific emails using the Conversation ID is especially convenient.

We are a small group of order-entry/purchasing agents that handle many functions in the business and deal with lots of outside sales reps, factories and other service organizations. The ability to schedule our availability as well as organize all of the many emails that we get is hugely helpful. Gone are the days of redundant messages going to multiple agents and duplicating efforts. We also love the way we can view the history of any message as it traverses through the group - including the entire email thread and the many responses from different users.

Everything about it... A dream come true