I like that it has been able to distribute emails evenly amoung my team. We had issues before with team members picking and choosing "easier" emails or cherry picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choise but to work emails in the order they come in and are exposed to a broad range of knowledge and situations.

Emailgistics is easy to integrate with Outlook - no new program for users to learn. I love that users have access to all emails received to the shared mailbox. This is very helpful when team users need to cover each other. It is seemless for the customer. Customer Support is fantastic.

Emailgistics automatically routes emails to available users so we don't have to do it manually. We use it all day every workday. It is easy to toggle availability in the Outlook Add-In. Great technical support!