I really like how Emailgistics is very flexible and helps us set up the right rules to optimize our email routing to shared mailboxes. It's been a major relief for people who previously had to route emails manually while doing their jobs. The setup team was amazing, asking the right questions and helping our teams implement the rules they chose themselves. This assistance made everything work smoothly right from the start. And I can also route messages to the best person for each particular issue. On top of that, if 10 is the best, I would rate recommending Emailgistics a 10.

It’s dissemination of email to a range of people and the fact replies go back to them.

I like that it has been able to distribute emails evenly among my team. We had issues before with team members picking and choosing "easier" emails or cherry-picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choice but to work emails in the order they come in and are exposed to a broad range of knowledge and situations.