I like that it has been able to distribute emails evenly among my team. We had issues before with team members picking and choosing "easier" emails or cherry-picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choice but to work emails in the order they come in and are exposed to a broad range of knowledge and situations.

We have to use it because the company bought it

I really appreciate how Emailgistics makes it very easy for tracking threads, so we're not always having to reassign and say who was taking care of an email. The automatic feature is great because it knows who is handling what, and I love the tagging feature, which helps us understand what our workload looks like. The team enjoys the metrics Emailgistics provides, which brings visibility and drives accountability. Plus, the initial setup was very easy for us.