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Discuss.io

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391 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
#1 in 1 categories
Grid® leader
Serving customers since
2012

Profile Name

Star Rating

293
81
14
1
2

Discuss.io Reviews

Review Filters
Profile Name
Star Rating
293
81
14
1
2
Verified User in Consulting
CC
Verified User in Consulting
07/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great Tool

How easy it is for moderators and respondents
NY
Nataliya Y.
07/02/2026
Validated Reviewer
Review source: Organic

Flexible Platform, But AI and Integration Need Improvement

I really appreciate the flexibility of the platform and how it quickly and efficiently meets the needs of different requests. Discuss is particularly useful for small projects that require quick insights, and the flexibility of the platform really helps with that. It's also incredibly helpful in handling medium and larger projects, thanks to the support from the Discuss team, including project managers, moderators, and others. I like the platform's intuitive nature, making it easy to find insights from previous research and having AI analyze our work to find valuable correlations. Discuss has certainly helped save both time and money by avoiding the lengthy processes of traditional agencies, providing more flexibility for smaller projects. I find it very beneficial to run several projects simultaneously and navigate the different aspects of the system, whether we need full support with moderators or just a quick AI-driven insight. The agility and intuitiveness of Discuss simplify project management and help get more insights on more topics quickly.
Annalisa M.
AM
Annalisa M.
06/24/2026
Validated Reviewer
Review source: Organic

Fantastic Customer Service and Intuitive Platform

I find Discuss to be very helpful in creating a backroom viewing experience for my qual 1:1 interviews along with tech support and respondent support, and it handles compliance sign-offs well. The customer service is fantastic, and I really appreciate that. The platform itself is pretty intuitive, and if there's a feature that doesn't exist, the product team is very open to adding various functionality. The initial setup of Discuss was very simple, and the team is fantastic. I also love our customer success manager, Thomas.

About

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HQ Location:
Seattle, Washington

Social

@discuss_io

What is Discuss.io?

Unlocking the power of innovation to drive next gen insight, Discuss stands as a purpose-built platform, meticulously designed by researchers for researchers. We believe in the transformative impact of truly listening, understanding, and valuing customers' experiences, recognizing their critical role in fostering empathy and human centricity. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss goes beyond data points, delivering in-depth insights in real time and transforming customer relationships.

Details

Year Founded
2012
Website
www.discuss.io