I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy.

easy to invite people; unique links for moderator, observers, and participant. Easy for moderators to observe and have discussion, and participant does not know

The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there.