I really like Discuss because the observer stream keeps us hidden, letting shoppers behave naturally when we test redesigned pages. The clipping feature feels like second nature now, as I can capture moments like when someone hesitates over a size guide. The back-room chat is great for quick exchanges with moderators during sessions. Moreover, the live translation and global recruiting are valuable, allowing me to run usability sessions with shoppers in different markets and understand how various factors shape their storefront navigation.

I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff are friendly and helpful, ensuring each session goes off without a hitch. The technology works extremely well, and the back end analysis and insight tools save me many hours for every project. Can't recommend Discuss.io highly enough!

Flexibility, ease of scheduling and cancellation. Also ability to find right audience And the new ai features of summarization and automated report