Facilities and functionalities. Supervision and reporting function

We were unsure what our day-to-day experience with Diabolocom would be like, and the surprise has been tremendous. Our agents have embraced it without any issues, with no need for an adaptation period. In terms of management, with basic knowledge, you can easily administer and create your own scripts. We have integrated it seamlessly with our CRM; it automatically retrieves our customer's record, saving our agents valuable time. It is worth highlighting the constant support from both the technical and commercial teams, who provide swift and precise solutions while adapting to our needs. For us, having a partner like Diabolocom brings immense peace of mind.

Diabolocom management and technicians understood our use case. They applied the best solution in the configuration to achieve our objectives in the implementation. It is easy to make the configurations. The usability of the web platform is very good. Our business uses the service 24 hours a day, 7 days a week and the application is very stable.