Diabolocom
67 reviews
- 1 profiles
- 20 categories
Average star rating
4.2
Serving customers since
2005
Diabolocom Reviews
AN
Arthur N.
Small-Business (50 or fewer emp.)Intelligent Call Routing That Keeps Sales Reps Highly Productive
The fact that calls are automatically and intelligently routed allows sales reps to be highly productive while also letting them switch to autopilot, without having to manually select leads in the CRM.
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Nathalie P.
Mid-Market (51-1000 emp.)Effective Call Management but Interface Needs Improvement
I particularly appreciate the Diabolocom supervision console, which is very well designed. The very simple access to each user's banner is also an asset. The entire configuration part is great. The creation, modification, and addition of skills are very intuitive, and the scenarios are relatively easy to access, which helps us a lot daily in our call center. This allows us to act and react very quickly, efficiently, and independently.
CG
Céline G.
Mid-Market (51-1000 emp.)Ergonomic, clear, comprehensive, with a top-notch team. Essential for customer service relations.
Everything is clear: the ease of use, the ergonomics, everything is really well thought out. We also have great autonomy, with a lot of reports available. And the team is top-notch to support us daily.
About
What is Diabolocom?
Diabolocom is a cloud-based communication platform designed to enhance customer engagement through integrated voice, chat, and email solutions. Catering primarily to businesses, Diabolocom offers tools for contact center management, enabling organizations to streamline customer interactions and improve service efficiency. Their platform is user-friendly and supports advanced features such as analytics, reporting, and automation, helping companies optimize their customer support processes. For more information, visit their website at https://www.diabolocom.com/en/.
Details
Year Founded
2005
Website
www.diabolocom.com